Shipping & Returns
SHIPPING POLICY
At Miloé, we carefully select products designed to bring beauty and practicality to everyday family life.
We currently ship across the United Kingdom.
Processing Times
Orders are typically processed within 1–3 business days before dispatch.
During busy periods, processing may take slightly longer.
Estimated Delivery
Most orders are expected to arrive within approximately 7–15 business days after dispatch.
Delivery times may vary depending on the product, destination, courier and other circumstances outside our control.
Tracking
Where tracking is available, you will receive your tracking information by email once your order has been dispatched.
Please allow a little time for tracking updates to appear after dispatch.
Multiple Parcels
If your order contains more than one product, items may occasionally be shipped separately and arrive in different parcels.
You will not be charged additional delivery fees for split shipments unless clearly stated at checkout.
Delivery Address
Please check that your delivery details are correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. Once an order has entered processing or has been dispatched, we may no longer be able to change the address.
Delays
We always aim to deliver orders within the estimated timeframe, but delays can occasionally occur due to courier disruption, customs, weather or other circumstances beyond our control.
If your order is significantly delayed, please contact us and we will be happy to help.
Lost Parcels
If your tracking indicates that your parcel has been delivered but you cannot locate it, please check with household members, neighbours and any designated safe place first.
If you still cannot find your order, contact us so we can investigate further.
RETURN & EXCHANGE POLICY
We want you to love your Miloé order.
If you change your mind, you may request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, your item must:
-
be unused;
-
be in its original condition;
-
include all original parts and accessories;
-
be returned in its original packaging where reasonably possible.
Please contact us before returning any item. Returns sent without prior approval may not be accepted.
How to Request a Return
To request a return, contact us with:
-
your order number;
-
the item you would like to return;
-
the reason for your return.
We will provide the relevant return instructions.
Return Shipping
Unless your product is faulty, damaged or incorrect, return shipping costs are normally the responsibility of the customer.
Original delivery charges may not be refundable where permitted by applicable law.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, faulty or incorrect, contact us as soon as possible and include:
-
your order number;
-
a brief description of the problem;
-
clear photographs of the item;
-
photographs of the packaging where relevant.
Once reviewed, we will arrange an appropriate solution, which may include a replacement or refund.
Exchanges
We do not currently offer direct exchanges.
If you would like a different colour, size or product, please return the original item where eligible and place a new order.
Refunds
Once your return has been received and approved, your refund will be issued to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return once used or opened.
Any product-specific restrictions will be clearly stated on the relevant product page where applicable.